gladiusPrivacy Policy
This page describes what we collect when you use gladius and how we keep that data protected. When you create an account, join our live-dealer tables, place sportsbook wagers, or explore esports markets, we gather specific information to verify your identity, process your payments, and deliver our service. We treat your privacy as a core responsibility and outline exactly how we use, store, and share your data.
Our gladius platform operates across supported jurisdictions where local law permits online gaming. Your data may transit or be stored across multiple regions, and we comply with applicable privacy frameworks in each jurisdiction where we operate. This privacy policy applies to all gladius services—our live-dealer studios, sportsbook, slots, esports markets, and customer support channels.
We encourage you to read this policy carefully. If you have questions about how we handle your information, our support team is available to clarify our practices.
What Information We Collect on gladius
We collect account information when you register on gladius—your name, email address, date of birth, and phone number. We require a government-issued photo ID (passport, driver's license, or national ID) and proof of address (utility bill, official correspondence) to verify your identity before you can access live-dealer tables, sportsbook, or withdraw funds. This Know Your Customer (KYC) verification is mandatory and protects both you and our platform against fraud.
We collect payment information when you fund your account. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction details, your account identifiers, and payment amounts. We do not store full credit card numbers or sensitive banking credentials; payment processors handle those securely on your behalf.
We collect behavioral data when you use gladius—which tables you join, which sports you wager on, which games you play, your session duration, and your betting patterns. We log your IP address, device type, and browser information for security purposes and to detect unauthorized access attempts. We record your interactions with our customer support team—emails, in-table chat messages, and help requests—to resolve issues and improve our service quality.
How We Use Your Data on gladius
We use your personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. Your account data allows us to track your balance, settlement history, and session records across live-dealer tables, sportsbook, and slots. We use your email to send account notifications—deposit confirmations, withdrawal status updates, security alerts—and to contact you about your account if needed.
We use behavioral and session data to improve our platform. We analyze which games attract players, which table limits see the most activity, and which payment methods process most efficiently. This data helps us add features, optimize our UI, and expand payment options. We do not sell this data to third parties. We may share anonymized, aggregated data with our payment processors, fraud-detection services, and hosting providers—but only in forms that cannot identify you individually.
We use your data to prevent fraud and enforce our terms. If we detect suspicious login attempts, unusual transaction patterns, or wagers placed from restricted jurisdictions, we may freeze your account pending review. Our compliance team uses your data to ensure that gladius operates lawfully in each jurisdiction where we offer services.
Third-Party Processors and Your Rights on gladius
We work with third-party service providers to deliver gladius safely and securely. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners) handle your deposit and withdrawal transactions—they receive the information necessary to process those requests. Hosting providers store our servers and may retain copies of our databases. Fraud-detection services receive anonymized data about suspicious patterns. Email providers handle our account notifications and support messages.
These processors operate under data-processing agreements that bind them to confidentiality and restrict them from using your data except to perform their contracted services. They are not permitted to sell your data or use it for their own marketing purposes.
You have the right to request access to your data held on gladius, to correct inaccurate information, and to request deletion of your account and associated records (subject to legal retention obligations). To exercise these rights, contact our support team or navigate to your Account Settings. We will respond to legitimate requests within our standard processing window. You also have the right to object to certain data uses and to request that we limit how we process your information, though some data processing is necessary to deliver our service.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on gladius to remember your login session, store your preferences (such as timezone and language), and track your movements through our platform. These cookies allow you to stay logged in while browsing live-dealer tables, sportsbook markets, and account settings without re-entering your credentials repeatedly. We use analytics cookies to understand how players interact with our site—which pages they visit, how long they stay, where they encounter friction. These analytics help us optimize our UI and identify technical issues. You can control cookie settings in your browser, though disabling cookies may limit your ability to use certain gladius features. We do not allow third-party advertising networks to set tracking cookies on our domain.
Data Security and Cross-Border Transfer
We use industry-standard encryption (HTTPS) to protect data in transit between your device and our servers. Our servers employ firewalls, intrusion detection, and access controls to prevent unauthorized access. We limit our staff's access to your personal data to those with a legitimate business need—our compliance team, customer support staff, and technical team members with account administration roles.
Our servers may be located outside your jurisdiction. Our gladius platform serves players across multiple countries, so your data may transit or be stored in regions with different privacy protections than your home country. By using gladius, you acknowledge this cross-border transfer and consent to your data being processed in jurisdictions where we operate. We select hosting providers with strong security practices and data protection commitments, and we comply with applicable regulations (such as GDPR) where they apply to our operations.
Changes to This Privacy Policy
We may update this privacy policy as our business evolves or as regulations change. Material changes (such as new data uses or expanded third-party sharing) will be announced via email to your registered address on gladius, and we will ask for your consent if required by applicable law. Minor clarifications and corrections may be made without notice. Your continued use of gladius following such updates constitutes your acceptance of the revised policy.
Contact Us About Privacy on gladius
If you have questions about our privacy practices on gladius, how we handle your data, or your rights regarding your personal information, our multilingual support team is ready to help. You can contact us via your Account Settings, our FAQ section, or the contact channels listed on our platform. We will respond to privacy inquiries within our standard support window.
Our commitment to privacy is central to how we operate gladius. We believe transparency about data practices builds trust between our platform and our players. Whether you're joining live-dealer tables from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported jurisdictions, your data security and privacy rights are protected by this policy and the applicable laws of your region.
Thank you for trusting gladius with your information.