gladius Account & Payment FAQ

No. We at gladius allow one account per person. Multiple accounts are prohibited by our terms and are grounds for immediate closure of all linked accounts. If we detect duplicate accounts using the same email, phone number, payment method, or device, we will close all of them and may forfeit balances pending fraud review. If you accidentally created a second account, contact our support team immediately to have the duplicate closed. Creating multiple accounts to circumvent account limits, promotional restrictions, or to evade our verification process violates our policy and may result in permanent suspension from gladius.

To verify your account on gladius, we require two documents. The first is a government-issued photo ID—a passport, national ID card (KTP), driver's license, or similar. The second is proof of address issued within the last three months—a utility bill, bank statement, tax document, or official government correspondence showing your name and residential address. Both documents must be clear, legible, and in your name. Our compliance team reviews these documents and notifies you of verification status. If documents are unclear or do not match your account details, we will request resubmission. Verification is mandatory before you can join live-dealer tables or request a withdrawal.

We at gladius do not charge a fee on deposits or standard withdrawals. However, your payment provider—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet)—may apply their own fees to transactions. These fees are set by your payment provider, not by gladius. When you initiate a withdrawal, our system displays the amount your provider will deduct so you know exactly what you'll receive. Some providers offer free transfers during promotional windows (such as around Idul Fitri or Idul Adha), so your effective cost may vary. If you have questions about fees charged by your provider, contact them directly.

Depositing via e-wallet, mobile banking, local payment, or online payment on gladius is straightforward. From your Account Settings, select "Deposit" and choose your preferred payment method. Enter your deposit amount and you will be directed to your provider's login page. Log in with your credentials, confirm the transaction, and your balance will be credited to your gladius account immediately. You do not need to share your payment provider credentials with us—the payment provider handles the authorization securely. If your deposit does not appear within a few minutes, check your payment provider's app to confirm the transaction went through. If the payment was processed but your gladius balance was not credited, contact our support team with your payment reference number.

Live-dealer tables on gladius feature real human dealers and are streamed in HD from our professional studios. You join a table with other players, place wagers on blackjack, roulette, baccarat, Dragon Tiger, or Sic Bo, and watch the action unfold in real time. You can chat with the dealer and other players during the game. Table limits vary—we offer low-stake tables for casual players and higher-limit tables for experienced players. Slots, by contrast, are software-based games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. They run independently—you wager solo against a random-number generator. Slots are faster-paced and require no waiting for other players. Both products settle instantly on gladius, and both are available in your Account Settings.

To enter a promotion code on gladius, visit your Account Settings and look for a "Promotions" or "Promo Code" section. Paste your code into the field and click "Apply." The promotion will be activated immediately if the code is valid and you meet the eligibility requirements. If the code is rejected, check that you typed it correctly—codes are case-sensitive and must not have extra spaces. If the code is still not accepted, it may have expired or may not be available in your region. Promotion codes on gladius may have specific conditions—some apply only to new accounts, others require a minimum deposit, and some have time limits. If you have a promotion code and need help using it, contact our support team with the code and they will assist you.

We at gladius encrypt all personal data and use industry-standard security practices to protect your account information. Your account data is stored on secure servers and access is restricted to our compliance team, support staff, and technical administrators. We do not sell your personal information to third parties. Your data may be shared with payment processors (e-wallet, mobile banking, local payment, online payment, and banking partners) to process transactions, and with fraud-detection services to prevent unauthorized use. Your payment information is handled by our payment providers, not stored by gladius directly. For a complete description of how we collect, use, and protect your data, please review our Privacy Policy

Our gladius support team handles English and Indonesian. Whether you have questions about account registration, deposit or withdrawal issues, KYC verification, game rules, or general account care, you can contact us in either language. Our response time follows our published support window. To reach our team, navigate to your Account Settings to find the contact channels available in your region. You can also submit a help request through our help center, and our team will respond in the language you use. If you have an urgent account issue and cannot wait for standard response times, mention this in your message so our team can prioritize your request.